FAQs

CUSTOMER SERVICE: 

We want to answer any questions or concerns you might have. Please allow up to 24 to 48 hours for your email to be responded to.  Any emails sent after business hours are responded to the next business day. Emails sent Friday after 6pm PST through Sunday evening are responded to on Monday. 

 

 

Processing time and Shipping:

Please except delays around holidays

Charms and Slipper/Slides: 1-3 business days

Made to order: socks 5-7 business days

Apparel 7-10 business days

Once your order ships, you will receive a shipping confirmation email with a tracking number.

 

Tracking my order?

Once your order is processed you will receive an shipping confirmation.

 

 

SHIPPED TO WRONG ADDRESS:

We do not take responsibility for packages that are delivered to the wrong given address. It is your responsibility to check that your shipping address is correct when your order is placed. If it isn't, please email us right away so we can fix it BEFORE it ships. Once it ships, we are not responsible. 

 

 

LOST OR STOLEN PACKAGES:
Mackenzie Rae Creations is not responsible for lost or stolen packages. Once the tracking information indicates "Delivered” Mackenzie Rae Creations is not responsible for stolen or missing mail.  Please contact USPS (your local post office) with questions regarding shipment tracking. They will handle all claims regarding your package.

 

 

DAMAGED ITEMS:
All damaged items must be reported within 14 days of receiving the item. Please email us with a photo attached.  If you contact us after 14 days of receiving your damaged item, you will not be eligible for a refund or replacement. 

 

 

PLEASE NOTE:
Mackenzie Rae Creations reserves the right to cancel and refund any order for any reason. 

 

 

 

 

ANY OTHER QUESTIONS?
Feel free to contact us via email: info@mackenzieraecreations.com